The Collection System Department of Veolia Water handles sewer emergencies 24 hours a day. Sewer connections, although fully owned by the property owner from the building to the sewer main in the street, are inspected and cleaned by Veolia Water from the property line to the street. The property owner is responsible for ownership and maintenance of the portion from the cleanout at the property line to the house. During regular working hours (Monday through Friday, 7:00 AM to 3:00 PM) you may contact Veolia Water at 467-7210 ext. 101. Evening, weekend, and holiday calls may be made to 942-2121 for recorded instructions. Please be advised the cleanout at the property line (which is owned by the property owner) must be accessible and operable for Veolia Water to access and maintain the city side of the service lateral. If the problem is determined to be a blockage in the service lateral from the cleanout back into the property structure, it is the responsibility of the property owner to retain the services of an independent contractor to clear or repair the blockage.
The City of Cranston's sewer design criteria is outlined in Annex A - Design of Sewers. Please reference this document for direction on sewer installation and repair in the City. Sewer reviews and approvals are conducted in coordination with Veolia Water and approved by the City.